How We Got Started
Laptop Repair Innyc grew out of something fairly simple: a technician who got tired of seeing people pay for repairs that didn't actually fix the underlying problem, or being told their device was beyond repair when it wasn't.
James Thornton started doing repairs informally in 2016, mostly for people in the Etobicoke neighbourhood who'd been quoted high prices elsewhere or simply needed a second opinion. Word spread gradually, and within a year or two, the workload justified moving into a proper workshop space.
We've kept the team small deliberately. A bigger team isn't necessarily better — what matters is that each repair gets adequate time and attention, and that customers are talked to like adults rather than upsold on services they don't need.
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